6 Dec 2016

Hotel Front Desk Supervisor

The Renaissance Denver Hotel

renaissance

Job Description

2+ years in the hospitality setting and 2+ years in supervisory role REQUIRED

Essential Job Functions:

~ Assist in interviewing, selection, training and counseling of front office associates, ensuring hospitality standards are maintained.

~ Ensure all guest concerns and requests are resolved promptly and properly.

~ Verify the accuracy of opening count.

~ Maintain and control all room blocks, pre-registration and pre-assignment of rooms.

~ Ensure checkouts have been pulled and verified periodically.

~ Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.

~ Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

REQUIRED SKILLS:
~ Excellent phone etiquette and customer service skills
~ Ability to delegate duties
~ Basic computer, typing skills
~ Mature judgment in handling and resolving conflicts
~ Excellent communication skills
~ Knowledge of principles for working with the public

Markets: Denver. Job Categories: Hotel. Job expires in 48 days.